Service is down

[ptrowski]

aww shucks Mike, you will make a guy blush.
I understand 110% where you are coming from, and some of the guys made the point above. Would I ask for a refund on 2 hours out of a year so far? Not me personally, but it never hurts to ask for something.

Don't ask for something and you would never receive anything.

[scott2020]

I would never want a refund for any outage, and I love VOIPo's service and reliability. I have tried many providers and settled on VOIPo because of their support and reliability. I only wonder that if the entire VOIPo infrastructure goes down, are there other options besides "disconnect" messages or "number out of service" type of things. Maybe upstream carriers can do something with VOIPo or whatever. I doubt that the world will come to an end if a caller gets strange messages for a short time, at least it would not for me. I accept the general internet-based telephone risk in exchange for price savings and more features.

[caseydoug]

A refund doesn't make sense. But if my VoIP provider were out even one hour per month, I would switch (or my wife would switch ). A couple of dropped calls in a month, or a couple of times picking up the phone and having no dial tone would lead me to keep my POTS line, perhaps using VoIP as a second line only. This is interesting, because my cell phone service is no where near this good. Calls drop, or voice quality suffers, and we just grin and bear it. But with a home phone, we have gotten used to 99.999%.

I think the remarkable fact is that we HAVE dropped our POTS line, and use only VoIP in the home. And my wife still lives here.