I would never want a refund for any outage, and I love VOIPo's service and reliability. I have tried many providers and settled on VOIPo because of their support and reliability. I only wonder that if the entire VOIPo infrastructure goes down, are there other options besides "disconnect" messages or "number out of service" type of things. Maybe upstream carriers can do something with VOIPo or whatever. I doubt that the world will come to an end if a caller gets strange messages for a short time, at least it would not for me. I accept the general internet-based telephone risk in exchange for price savings and more features.