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When to open a ticket..
So .. I've had VoipO for 2-3 weeks now .. and we've really only used it perhaps a dozen times. Unfortunately, about 1/3rd of those calls we've had problems.
Just a moment ago, the phone rang, I got it on the 1st or 2nd ring, but no one was there. Turns out the caller was in voice mail already.
But there've been a few other glitches. Parties hearing DTMF tones. Audio silence for 5-10 seconds, then back normally. (Usually the audio quality is quite good.)
So my question is .. since this is such a new service, should I be opening tickets for issues like this, based on one call problem, or waiting for a "pattern" to arrive, then open one? -- Or posting them here, instead, as they aren't exactly pressing matters.
(So far .. the Wife Acceptance Factor is not going so well.)
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