Outgoing Calls dropped at 32 seconds on Verizon DSL

**FarmerMike** · 08-17-2009 06:28 PM

I received my PAP2T last week, trying to use this with a Verizon DSL router GT704-WG-B (verizon special firmware, but the latest offered). Any calls placed on the voip line (softphone or wired) are dropped at 32 seconds. Incoming calls to the voip line are not dropped (at least for several minutes I tried). Has anyone solved this problem ? Voipo support has tried, several remote connections, changed settings on the PAP, router (and apparently on their end, too). I find it hard to believe that I am the only (or first) to try Verizon DSL, GT704 router and PAP2T with Voipo (PAP provided by Voipo), so I am hoping somebody has solved this. I also noticed it takes at least 10 seconds to connect/ring an outgoing call on the voip line, is that normal ? And if the outgoing call is not answered, the voip line keeps redailing every few minutes( test call my cell phone, voip line incative and my cell rings again). If I can't get this working line a "normal" phone I can't use it and my wife certainly won't accept it.

**VOIPoBrandon** · 08-17-2009 06:41 PM

Mike,

Could you please PM me one of your ticket numbers on this issue, also please place a few test calls, and I'll look into this for you and see if we can't get this issue resolved, thanks!
________
HUDSON WASP

**FarmerMike** · 08-24-2009 04:04 PM

Brandon,

I sent the ticket number last week, and about the same time the PAP2T died. Received a new one on Sat, but the issue persists, Outgoing calls only last 30-35 seconds, incoming work fine. This morning I notified support that the new device arrived, but the problem remains. I also told them it looks like either a timing or blocking issue with the router and the voip signaling. I saw a similar report on another viop provider forum. The only suggestion from support was to bridge the actiontec router and get another router and wireless access point to put behind the bridge. So after paying Verizon $60 for the modem/router/wireless I have to disable 2/3 of it (which may not even be possible on this model) to use Voipo. Since support has given up and is no longer interested in getting this working, how do I go about requesting a refund and cancel my account. You should add to your FAQ that your service will not work with ActionTec GT704-WG and Verizon DSL, would have saved me and your support staff many hours.

**dswartz** · 08-25-2009 09:35 AM

To be fair to voipo, this is a very unusual situation, blaming them for not knowing this is not reasonable. Actiontec routers in general seem flaky and the first thing I did when I got my FIOS account was to remove their AT router from the equation. Rather than cancelling, why are you unwilling to change things so they work?

**ptrowski** · 08-25-2009 10:12 AM

Mike, if you hookthe PAP2 directly to the Verizon modem? Does the call drop also?

**VOIPoTim** · 08-25-2009 10:14 AM

Originally Posted by ptrowski

Mike, if you hookthe PAP2 directly to the Verizon modem? Does the call drop also?

Those are combo modem/router units so no way to bypass.

**ptrowski** · 08-25-2009 10:17 AM

Originally Posted by VOIPoTim

Those are combo modem/router units so no way to bypass.

Boo.

There was this on the Phonepower forums. I assume you guys tried this already but you never know.

http://www.phonepower.com/Support/Kn...icle50065.aspx

**VOIPoTim** · 08-25-2009 10:18 AM

Originally Posted by ptrowski

Boo.

There was this on the Phonepower forums. I assume you guys tried this already but you never know.

http://www.phonepower.com/Support/Kn...icle50065.aspx

DMZ is pretty standard. At the end of the day some modem/routers combos just don't work well with our service.

These days routers are more important than the quality of the internet connection in determining how well VoIP will work since so many try to handle the traffic.

**ptrowski** · 08-25-2009 10:20 AM

Originally Posted by VOIPoTim

DMZ is pretty standard. At the end of the day some modem/routers combos just don't work well with our service.

These days routers are more important than the quality of the internet connection in determining how well VoIP will work since so many try to handle the traffic.

True, it seems like we are moving that way. The only thing I could think of is that that modem/router combo is discontinued. Maybe they could request something newer.

**caseydoug** · 08-25-2009 11:06 PM

I had two Actiontec GT701s , one with wifi and one without, when I had Qwest DSL. I still use the wifi one as a wireless access point. I never had a problem with VoIP (Lingo). As I recall, you could configure the Actiontec to work in transparent bridging mode (RFC1483), PPPoE, and possibly even PPPoA. I don't know what Verizon supports, but Qwest supported all of those IIRC. VoIP worked fine in all modes, even PPPoE, which involved double NAT.

If you put the modem into transparent bridging mode, you can let your router do the PPPoE authentication. Because the PAP2T is not a router, it cannot do the PPPoE authentication. But for testing purposes, you could set up a soft phone on your computer and let your computer do the PPPoE authentication. This would avoid NAT altogether. Or you could do the same thing by using an ATA/Router and having it do the PPPoE authentication, with the Actiontec in transparent bridging mode. This would essentially allow you to take the router functions out of the picture for purposes of testing this problem.

All of this is pretty speculative, since I don't know how Verizon is set up. But I do think the Actiontec is configurable enough to let you figure out whether this problem is caused by the router function of the Actiontec.