Quote Originally Posted by gbh2o View Post
CID seems odd to me. When I first visit Vpanel CID, the only number shown was the 2nd line/VN, which was not my current CID to my knowledge. In fact CID had become my registered first name plus the first 6 characters of my last name as CNAME I guess, and the primary number for the account (strange at best). I clicked on the displayed 2nd line CID and then the drop down listed both numbers. I clicked on my primary number and my CID became my primary number for CNAME as well as for the CNUM portions. The Vpanel display then reverted to the original display with the 2nd line number number listed and with no alternative available in the list.

The reasoning behind this is because that is your only available option as far as setting your Caller-ID to rather than your regular CID. Once you've changed your default CID, it should then APPEAR in the list (to set it back to DEFAULT).

I admit this may appear a bit confusing as it says "Outbound Caller-ID: [select box] <-- and the default option selected may / may not be your current Caller-ID depending on whether it is defaulting to your default CID (i.e. has never been set) or if it has been set (in which case it should default to what it is set to)

Let me know if this makes a little more sense now, also as for the actual CNAM display a callee may see when receiving a call is dependent on something entirely different such as the Regional CNAM Database (which is queried by using your calling from phone number).

When you are setting Caller-ID all you are doing is changing the phone number appearance that you are calling from, which may/may not yield a different CNAM result depending on what the CNAM database has for that specific phone number on the receiving parties end.

I hope this all makes sense, let us know, thanks!