I'm not sure about this but I think I tried the virtual number when I first got it but never saw a use for it. I was thinking about using my second port for the virtual but it really doesn't make sense for me because my wife uses the phone most of the time. I do most of my communicating my email. Just wondering if I would lose it if I don't do something about getting it to work properly. I might think of a use for it in the future.