Call History

**voipinit** · 09-03-2009 03:54 AM

The date range (under search range) asks for the start and stop date under the last 30 days drop down instead of the date range drop down. The date range drop down comes up blank.

**caseydoug** · 09-03-2009 10:45 AM

Good catch!

**myvoip07** · 09-03-2009 10:40 PM

Yeah i faced the same issues earlier today as i wanted to search for a Doc contact# i called a little over then 30 days.

VOIPoJustin · 09-08-2009 03:37 PM

This should be working correctly now. Additionally, for the time being you can still search for a range larger than 30 days. Sometime in the future we will be allowing only searches on the last 30 days, with the option to export previous months records.

**voipinit** · 09-08-2009 03:48 PM

Thanks Justin!

Limiting searches to 30 days sounds good to me since the history can be downloaded.

**caseydoug** · 09-08-2009 04:19 PM

Originally Posted by voipinit

Thanks Justin!

Limiting searches to 30 days sounds good to me since the history can be downloaded.

I agree However, as I noted earlier, the download button doesn't work properly. When I try to "Save," I get an error message stating that the site is either not available or cannot be found. I can "Open" then copy and paste, however.

**tritch** · 09-08-2009 06:40 PM

Call history is blank now. No history at all. It looks like the programming change has screwed something up.

VOIPoJustin · 09-08-2009 06:50 PM

Originally Posted by tritch

Call history is blank now. No history at all.

The default view was temporarily switched from 7 days to 'Yesterday', which probably gave that impression for you. The past 7 days has been restored as the 'default' view when you load the page.

**voipinit** · 09-09-2009 03:57 AM

Originally Posted by caseydoug

When I try to "Save," I get an error message stating that the site is either not available or cannot be found. I can "Open" then copy and paste, however.

I am not having a problem with the downloading. The file gets saved and for me opens in Excel, no copying and pasting required. I downloaded 3 months and each month is a separate file that I can open (again in Excel).

**caseydoug** · 09-09-2009 08:32 AM

Originally Posted by voipinit

I am not having a problem with the downloading. The file gets saved and for me opens in Excel, no copying and pasting required. I downloaded 3 months and each month is a separate file that I can open (again in Excel).

Maybe it's my browser. Now I'm not even getting the ability to copy and paste. When I Save in IE8, I get an error. When I Open, I get a screen with the database headers (date, from, start time, duration), but no data. When I open in Chrome, it does download to an Excel spreadsheet, but there is no data in it.

I'll have to look into this when I have more time.