In this situation, it sounds like we're waiting to hear back from an upstream carrier. Our system doesn't modify the Caller ID in any way so it sounds like we're passing the correct CID info and the carriers delivering the calls are changing it so it could take a while to hear back from them.

If it would be a fix on our end it would be a lot quicker, but sometimes other carriers do respond kind of slowly.

I'll look up the ticket and have someone call you with an update.