Quote Originally Posted by gls101 View Post
As the title says, is it normal to have a two day period without a response to a new ticket?

I opened ticket LZY-308020 late on 9/3. (I realize it hasn't been a full two days - more like one and a half, but I'm concerned this won't get worked until after the labor Day holiday)
I don't know who dropped the ball, but this ticket is still open, and hasn't been worked yet.

Brandon called Friday evening, but there was nothing that could be done then, as I was out for dinner (The call was forwarded to my cell). As instructed, I left a message on the Ticket system when I got back home (about 6:50PM EDT) saying I was available for testing, but was never contacted.

I sent another message this morning saying I'd be available after 4PM - still no contact.

I'm running out of time, because I have to port my phone number from AT&T CV VERY shortly, but I don't want to do it until I have a properly working phone line to evaluate.

Gary