All circuits busy

[bwyatt]

I'm unable to get a call through to my home phone this morning. I get a recorded message "We're sorry, but all circuits are busy now. It's just a temporary condition and we hope you'll try your call again later."

I've got a second account and that number goes through ok.

[Warus1]

Just tested mine from an outside line.. inbound call works just fine here

[bwyatt]

This has been an issue now for over an hour (at least since I first noticed it). I'm able to make inbound/outbound calls on one of my two separate residential accounts, but on the other one I can only make outbound calls. Inbound calls receive the recording "all circuits are busy."

[bwyatt]

I rebooted my Voipo device (for what that may be worth) and verified my internet connection. The device locked on in about 30 seconds. Inbound calls from my cellphone result in a fast busy signal. Still get the "all circuits busy" recording when I call from another landline.

[bwyatt]

I noticed some people having issues with the simul-ring beta option and I have it enabled on the troubled line, so I disabled it. No difference.

According to my call log, the last time a call was received on this line was 10:44pm yesterday evening. It's been 2 1/2 hours since I first encountered the problem and nothing has changed. Still can't get a call through.

[fisamo]

A few questions:

First, I know it's a holiday weekend, but did you put in a ticket? If not, go ahead and do so.

Second, when you log into vPanel and look at the Features --> Devices command, do you see an entry for the line that's failing?

Third, have you tried (for what it's worth--possibly nothing) changing your 'preferred' server in vPanel? Features --> Preferences --> Network Preferences
That page shows which server you're connected to, which may not correlate with your 'preferred' server.

Fourth, have you tried using the SIP credentials with a softphone for the account that's not ringing in?

Fifth, have you tried intentionally taking your 'misbehaving' line down and seeing if/how the failover function works (e.g. to your cell phone)? Do you still get an 'all circuits busy' message, does it forward the call, or is there another issue? (Alternative to taking your line down, have you tried turning on call forwarding in vPanel and seeing how that behaves?)

I hate to hit you with a ton of questions, but I'm trying to think of different things to try that might point out the source of your issue...

FWIW, I'm registered to central, and I just made a successful inbound call.

[caseydoug]

Surely they didn't neglect to show you the secret handshake!

[bwyatt]

When calls were failing, were you registered, or did you have the Not Registered message?

Indeed, we're on the same page here. When the calls were failing I WAS registered.

the Network Preferences option. If you click on the Features tab in the light blue, then click on the Preferences word in the dark blue bar, the choices on dark blue menu bar change. You should see the option for Network Preferences after you click the Features tab, then the word Preferences.

For me, features > preferences > yields:
Advanced Display PIN Softphone / BYOD Password

No network tab.

I don't think I asked--do you have a number entered in the 'failover' feature, or do you failover to voicemail

Failover to voicemail.

Another thing I've noticed and commented upon is that VPanel does not seem to be consistently implemented for IE8.

I've tried it with IE8 and Google Chrome and get the samething.

[bwyatt]

Surely they didn't neglect to show you the secret handshake!

No one shared the handshake, but (and please don't tell anyone this) I'm beta testing their newest device; it looks like a shoe with a rotary dial on the bottom, and an 8 foot telescopic antenna. I'm told it should work anywhere in the house!

[Warus1]

No one shared the handshake, but (and please don't tell anyone this) I'm beta testing their newest device; it looks like a shoe with a rotary dial on the bottom, and an 8 foot telescopic antenna. I'm told it should work anywhere in the house!

Wait a minute! They told me I was the only one with the shoe phone..
Next you'll tell me they gave you the cone of silence too!