A hardy thanks to the phone support people. I had a problem with incoming calls, most likely because I have a second device on Vonage. I called, explained the problem, 2 VTA reboots later and all was fixed. Total time: about 5 minutes.

Compare that to the time I called Vonage about my voice mail indicator light being stuck ON. 90 minutes later that was fixed - by me calling my phone and leaving another voice mail. I hung up on their support.

Thanks!

(p.s. If this is better in the reviews section, feel free to move it)