Voipo Down ?

[Montano]

Just me, or anyone else on west01 down ?
All other adapter up and running fine. I made a call on Voipo about 1/2 hour ago and all was fine.
I did reboot, but no luck. PAP2 say 'can't connect to login server'

First time in many moons I've been down.

[rx100]

I'm havin the same issue all day today. I'm also on west01. Even now the service is down. Ticket (CEV-692033)


@ 6:57pm PST Just performed a second reboot(RT31P2) and now service is restored.

[VOIPoTim]

Do those of you with issues have anything hardcoded or are you using our provisioning?

If using provisioning, please make sure you have a ticket open so we can take a look at your account.

We routed all traffic away from the west node this afternoon so no one should be assigned to it at this point.

[VOIPoTim]

Looks like both of your accounts are connected now.

[rx100]

Thanks Tim,

I have a quick Q for you. Why is it required to manually powercycle the device?

[VOIPoTim]

Thanks Tim,

I have a quick Q for you. Why is it required to manually powercycle the device?

It shouldn't have been. We had 3 tickets in with users saying they were down. So something happened but if only to 3 people it's hard to say what.

We'll look into it more though.

[Montano]

I guess this is why BYOD users are a pain in the @$$, but how are we to know that we should move off of a particular server ? Email perhaps ? I'm still on west01, so what should I change it to ?

[rx100]

I guess this is why BYOD users are a pain in the @$$, but how are we to know that we should move off of a particular server ? Email perhaps ? I'm still on west01, so what should I change it to ?

Mine was a VOIPO provisioned equipment and I still had the issue.

If it is VOIPO provisioned equipment, we won't be able to change the server since the vpanel won't know anything about the device or it cannot contact the device to change the server remotely. So even if I receive an email, its not going to help.

[voipinit]

I guess this is why BYOD users are a pain in the @$$, but how are we to know that we should move off of a particular server ? Email perhaps ? I'm still on west01, so what should I change it to ?

Just pick 1:
sip-central01.voipwelcome.com
sip-east01.voipwelcome.com
sip-byod.voipwelcome.com

I am BYOD as well and you shouldn't complain, if it's a bother to you, get a provisioned device.

[ptrowski]

Just pick 1:
sip-central01.voipwelcome.com
sip-east01.voipwelcome.com
sip-byod.voipwelcome.com

I am BYOD as well and you shouldn't complain, if it's a bother to you, get a provisioned device.

Obviously it was affecting some people who were provisioned so that doesn't mean an automatic fix.