Calls disconnecting after a few seconds?

[Russell]

I'm on central, and I have no problems in or out.

Couple of outgoing calls earlier today were fine. Currently it takes forever to connect - I typically press # after dialing the number and previously I would hear the ringing almost right away.

[VOIPoTim]

Couple of outgoing calls earlier today were fine. Currently it takes forever to connect - I typically press # after dialing the number and previously I would hear the ringing almost right away.

Are your problem calls all going to a certain destination? Are they local by chance? The reason I ask is that it looks like almost all the reports of outgoing issues are from your area code so we may need to just re-route those to a different upstream.

[Russell]

Are your problem calls all going to a certain destination? Are they local by chance? The reason I ask is that it looks like almost all the reports of outgoing issues are from your area code so we may need to just re-route those to a different upstream.

I tried my company and my wife's company and they're both in the local area code. I just tried calling SAM's club and it took a long time before I heard a ring. Actually, I never heard the ring, just the person saying hello. If I call my number (it's a direct line at work) I get a popup on my computer with caller-id info. In that case too, I noticed the popup appearing before I heard any ring. Previously I'd hear a ring fairly soon after pressing # - now I wonder if I'm going to experience dead air ... I know the co-worker of mine is extremely unhappy with what he's experienced with VOIPo (he's relatively new to VOIPo) the past few days.

[VOIPoTim]

I tried my company and my wife's company and they're both in the local area code. I just tried calling SAM's club and it took a long time before I heard a ring. Actually, I never heard the ring, just the person saying hello. If I call my number (it's a direct line at work) I get a popup on my computer with caller-id info. In that case too, I noticed the popup appearing before I heard any ring. Previously I'd hear a ring fairly soon after pressing # - now I wonder if I'm going to experience dead air ... I know the co-worker of mine is extremely unhappy with what he's experienced with VOIPo (he's relatively new to VOIPo) the past few days.

Open a ticket with the example numbers and support should be able to look at re-routing through an alternate carrier.

[Russell]

Open a ticket with the example numbers and support should be able to look at re-routing through an alternate carrier.

I've opened RHS-335816 for the wrong caller-id issue. I've also mentioned how long it takes to ring certain numbers. I called my wife's work number and pressed the # key and it took 14 seconds before I heard a ring.

[bwyatt]

Incoming calls have been doing this on several of my phone numbers today. They work for awhile, then don't work. Typically inbound callers tell me they call won't ring through, rings busy after and extended period of time, or connects and then disconnects. For me, it will ring through, but when I answer it silent, then I get a fast busy after about 5 seconds.

I've submitted a ticket on this, but this does seem to be a common problem that's getting worse.

[VOIPoTim]

Incoming calls have been doing this on several of my phone numbers today. They work for awhile, then don't work. Typically inbound callers tell me they call won't ring through, rings busy after and extended period of time, or connects and then disconnects. For me, it will ring through, but when I answer it silent, then I get a fast busy after about 5 seconds.

I've submitted a ticket on this, but this does seem to be a common problem that's getting worse.

Work with support on it to have them review your router settings especially to make sure all the appropriate ports are forwarded.

The helpdesk is almost completely dead right now with no issues.