Call Reference in Call Logs

[VOIPoJustin]

So does it not log the phone numbers?

Typically examinations of specific calls are handled by Tier II Support, and the phone number is certainly logged. As this is a new update to troubleshooting methodology, some of our Support Staff may not yet be fully acclimated to the new protocol.

Shoot me a private message with the Ticket ID and I'll take a look for you personally. Our apologies for any confusion.

[Xponder1]

Typically examinations of specific calls are handled by Tier II Support, and the phone number is certainly logged. As this is a new update to troubleshooting methodology, some of our Support Staff may not yet be fully acclimated to the new protocol.

Shoot me a private message with the Ticket ID and I'll take a look for you personally. Our apologies for any confusion.

Thanks for clearing that up. I just sent you a pm.