Quote Originally Posted by VOIPoJustin View Post
Typically examinations of specific calls are handled by Tier II Support, and the phone number is certainly logged. As this is a new update to troubleshooting methodology, some of our Support Staff may not yet be fully acclimated to the new protocol.

Shoot me a private message with the Ticket ID and I'll take a look for you personally. Our apologies for any confusion.
Thanks for clearing that up. I just sent you a pm.