Question / Clarification on billing start

[larryc]

The billing period happening on the sign-up date is typical of the other VoIP providers I have used. It seems reasonable.

Perhaps, but I am sure John Q. Public wouldn't tolerate this from either the iLEC or local cable company. Imagine if you were billed for cable tv from order date, not installation date! Again, in J. Q. Public's mind, the live date for a Voip service is the day you receive your ATA, not the day you order it.

All in all, the simplest thing is to simply disclose this billing policy up front as well as in the terms of service.

[usa2k]

I bet there is less fraud in residential cable service. The cable billing system is geared that way. Let me know who else does it differently in VoIP?

You can always vote with your wallet. I've never had as much value for service as VOIPo, and my vote is right here

[Brooke Lynn]

I can understand the 84% statistic, as the first thing someone is going to do after signing up for a service is go access it online - even if they do not have the equipment or need to make a call. From what I've read, voipo was initially geared towards a more 'tech savvy' customer, but plans to push for more of the average customer. As one of the 'average' folk, finding out that my trial started when I accessed my account, as opposed to when I activated the device may leave a bad taste in my mouth (thank goodness I read this first!).
I suggest that maybe there should be a footnote added in the order confirmation/setup (?) email informing customers.