Question / Clarification on billing start

[Cminerich]

I signed up last night. The email I received claimed that I would received my logon info in less than an hour. My credit card has been charged but I have NOT received any access information. I do not have immediate access to my account.

[VOIPoTim]

I signed up last night. The email I received claimed that I would received my logon info in less than an hour. My credit card has been charged but I have NOT received any access information. I do not have immediate access to my account.

Just contact support@voipo.com from the e-mail you ordered with and they'll get you squared away. Keep in mind that if you ordered a residential/full service account, you won't be able to use your own device (BYOD) until you receive our device and connect it the first time. This is a security measure that helps us verify your billing address.