Incoming problems

[energyx]

Whatever it is, it is getting worse. Now we can't even receive most incoming calls and still no response from support. Looks like I'll have to call when I get home.

[energyx]

After a call to TS and speaking with Cody, he had level 2 support contact me for more details. It looked like some type of networking issue, which made me take a closer look at my configuration. I had a switch between the cable modem and ATA that I didn't think about. I removed it and so far all incoming calls have been perfect this evening. I will post with an update after a few solid days.

[usa2k]

Interesting. Wondering what brand/model of switch.
Mine is behind a Netgear FS108 8-port switch.

[energyx]

Interesting. Wondering what brand/model of switch.
Mine is behind a Netgear FS108 8-port switch.

It's an old Linksys 10/100 5 port. It may have been a coincidence, so I'll have to wait and see.

[energyx]

Just an update. So far, 3 days and no problems since I removed the switch. I would never have guessed that a switch would cause problems I was seeing.

[usa2k]

I guess trying the switch might solidify that proof.

[chpalmer]

It's an old Linksys 10/100 5 port. It may have been a coincidence, so I'll have to wait and see.

Sure your switch is not a hub?

Hubs and voip dont go together...

[energyx]

Sure your switch is not a hub?

Hubs and voip dont go together...

Nope. It's an EZXS55W 5 Port workgroup switch circa 2000/2001. It is the older style of this model from before Cisco bought them out. http://www.amazon.com/Linksys-EZXS55.../dp/B00003006E

My old ISP included 3 public IPs per modem, so I always had an external switch between the modem and the router for testing purposes. It really serves no purpose with Roadrunner, so removing it was no loss. We haven't had any dropped calls since.