Calling issues in 919 area code

**Russell** · 12-23-2009 07:59 AM

I'm having trouble calling several numbers in the 919 area code. This is getting to be extremely frustrating for members of my family as opening a new ticket to create a custom route for each such number is not really a viable option. My wife is standing by my side and furious. Using a cell-phone confirms the numbers are valid (that is the calls go through). The latest number to cause an issue is from a local mall 919-572-8800. Tim, what would you advise me to do? i tried both 7 digit as well as 11 digit dialing and get a fast busy.

**Russell** · 12-23-2009 08:02 AM

Same issue with another number yesterday. One of my wife's coworkers. I'm obviously not going to post that number since it's a residence (as opposed to the number above which is for a shopping mall).

**burris** · 12-23-2009 08:05 AM

My wife is telling me we have the same problems in the 305 area

**fisamo** · 12-23-2009 08:09 AM

Russell--

I'm in the 919 area code, and I was able to connect with no issue. (Had to use the 'wrong number' line.) Are you still seeing fast busy when calling this number? Also, are you calling from within 919, or do you live elsewhere?

**usa2k** · 12-23-2009 08:54 AM

Originally Posted by Russell

I The latest number to cause an issue is from a local mall 919-572-8800.

10 digit dialing connected OK for me,

**burris** · 12-23-2009 09:09 AM

I think the issue might be that there are various PSTN carriers and routes that connect from both sides of a call.
This is what makes it difficult at times to pin down the exact problem. I know that during the beta days, they had to do some re-routing for me as some of the calls, all in the same AC would or would not connect.

**Russell** · 12-23-2009 11:58 AM

Originally Posted by fisamo

Russell--

I'm in the 919 area code, and I was able to connect with no issue. (Had to use the 'wrong number' line.) Are you still seeing fast busy when calling this number? Also, are you calling from within 919, or do you live elsewhere?

I'm within 919 not far from Apex :-). I'll try again tonight when I get home.

**scott2020** · 12-23-2009 12:37 PM

I have had lots of problems calling numbers in the 417 area code. It happens about every 3-4 weeks, where I have to open a ticket and they do some custom call route. It only lasts a few weeks, then when we call it either has dead air, some strange ring and a subsequent disconnect, or some low quality connection. I have family members experiencing the same problem. Unfortunately last time it happened on a Friday and wasn't fixed until Monday. Needless to say my wife not being able to call her mom for 3 days did not go over well.

**abward** · 12-23-2009 01:29 PM

Russell,

I live on the edge of Cary/Apex, and ours is running normally.

**Brody** · 12-23-2009 04:52 PM

I seem to be having the same problem in the 561 area code. Some numbers just give dead air, while they actually ring on the other end; no audio is ever established. There seems to be no rhyme or reason to it! Cody re-routed one problem for me, but now my parents are having an issue with another number...