Russell & abward - The majority of the reported issues this week were in 919. We were actually seeing a 35% failure rate to some providers within 919 and this was pretty evenly split between two of our carriers. We have been working with one directly since that % is not even within the realm of being acceptable and it seems to be resolved now. If you still have issues, please report them.

Brody and burris - The second problem area (but at a much much lesser extent than 919) were in South FL 305 & 561. We have been working on these areas as well and are very close to resolution, but it has been more isolated in terms of the specific areas involved, so I'm not as confident in it as 919 at this point. We're continuing to work with carriers involved. Please report any new issues.


Quote Originally Posted by bwyatt View Post
This problem is reoccurring in various forms on various threads. Same problem happens here in the 276 area code. It has been better this week, but still occurs without rhyme or reason on both incoming and outgoing.
Bwatt - If you had an issue on incoming, it wouldn't be related to these outgoing issues. Support will need to work with you to get it resolved. From the notes on your account, it looks like you have several VOIPo devices in one location. Often times routers have issues sometimes with multiple devices if it mixes up any of the randomized ports for the audio streams. If no one has mentioned anything like this in troubleshooting before, please open a ticket and ask to go to Tier II in a ticket and mention it or link to this. PM me the ticket number and I'll have someone call you Monday to work through it and resolve.