VOIPo down?

**jazz4me** · 12-26-2009 11:39 AM

After rebooting, all is well!

**caseydoug** · 12-26-2009 11:39 AM

I checked my ATA and it was dark. I rebooted, and both lines came back (not before my wife noticed the outage, however).

**Russell** · 12-26-2009 11:40 AM

Originally Posted by VOIPoBrandon

We experienced a short database issue, which was resolved within a few minutes. If you are still experiencing any further issues, please reboot your device and you advise if you are having any further troubles. Your device will automatically reconnect in a few minutes.

I can confirm I'm back (at least the lines are lit). However, an incoming call of the wife's over an hour ago went to voice mail (sigh). So I know I've had problems over a span of over an hour (though not continuously).

**VOIPoBrandon** · 12-26-2009 11:43 AM

Originally Posted by Russell

I can confirm I'm back (at least the lines are lit). However, an incoming call of the wife's over an hour ago went to voice mail (sigh). So I know I've had problems over a span of over an hour (though not continuously).

Russell,

I would not be able to tell you if that was related or not. However if you would like for us to further look into this matter, please PM me a Call Reference ID and I'd be more than happy to look at this problematic call. Thank you!

**Russell** · 12-26-2009 12:26 PM

Originally Posted by VOIPoBrandon

Russell,

I would not be able to tell you if that was related or not. However if you would like for us to further look into this matter, please PM me a Call Reference ID and I'd be more than happy to look at this problematic call. Thank you!

I've PMed you the Call Reference ID, Brandon. It's the call at 11:16 EST in my log.

It's entirely possible the RT31P2 was doing it's reboot thing at that moment. Btw, is there a panel that we have access to that tells you how long the RT31P2 has been up? I know there's one with the PAP2T.

**usa2k** · 12-26-2009 01:30 PM

This was very short, but I had put in a ticket.
A reboot was the trick, once vPanel worked

It had worked 2 minutes earlier!
12:21PM 12/26/2009 I submitted a ticket
12:35PM 12/26/2009 I reported that it was working again

**Russell** · 12-28-2009 12:14 PM

Originally Posted by Russell

I've PMed you the Call Reference ID, Brandon. It's the call at 11:16 EST in my log.

It's entirely possible the RT31P2 was doing it's reboot thing at that moment. Btw, is there a panel that we have access to that tells you how long the RT31P2 has been up? I know there's one with the PAP2T.

Hi Brandon,

Any news on that PM I sent you? The reason I ask is that I look at my RT31P2 and both phone lights are dark. A few seconds later they light up.

I'll ask the question I asked above again - anyway to tell how long the RT31P2 has been up? I'm wondering if it's rebooting a little too often.

**voip123** · 12-28-2009 01:26 PM

Today is 12/28/2009. It is 1:18PM CST. I called wife from office. She picked up the phone, but immediately turns into busy signal. On my side, I couldn’t hear anything. I tried twice, same problem.

Anyone got the same problem