I'm helping someone who recently signed up ...

If one signs up online for VOIPo service and specifies that one intends to port one's number, is the port automatically done or does it require paperwork to be sent in by (fax / email) by the new signee. I know when I signed up VOIPo required me to fax them a signed authorization. Just wondering if that's still the process - as I said I'm trying to help a new signee.