Is the "in and out going volume" feature functional?

**MisterEd** · 12-30-2009 10:18 AM

Under advanced preferences in vPanel.

**tylerscell1** · 12-30-2009 10:30 AM

There is such a feature? Cant you adjust it from your device?

**MisterEd** · 12-30-2009 10:38 AM

Originally Posted by computergeek7632

There is such a feature? Cant you adjust it from your device?

PAP2 has no such adjustments in it's user menu and end users are not given access to the "admin" section.

In vPanel:

Features
Preferences
Advanced

**tylerscell1** · 12-30-2009 10:47 AM

Guess there is

**JimDog** · 12-30-2009 12:26 PM

I haven't used it so I can't speak as to whether it is working or not, but I know you need to reboot your adapter for the change to take effect after you change it in vPanel.

**mikeb** · 12-30-2009 12:36 PM

I have used it and it does work. My mom has a loud voice even when the volume on my handset is on the lowest setting. I changed the incoming volume level to "Extremely Low" and now she is not hurting my ear when she speaks. If other callers are too low I can easily bump up the handset volume.

**VOIPoBrandon** · 12-30-2009 12:55 PM

Ed,

Please ensure that you are rebooting your device once making the volume control changes. Also after doing so, allow for 2-3 minutes to elapse in order for it to pull down its new provisioning settings. If you are continually not seeing any difference and having issues, please open a ticket and someone will be more than happy to further look into this for you. Thanks!

**MisterEd** · 12-30-2009 01:44 PM

Originally Posted by VOIPoBrandon

Ed,

Please ensure that you are rebooting your device once making the volume control changes. Also after doing so, allow for 2-3 minutes to elapse in order for it to pull down its new provisioning settings. If you are continually not seeing any difference and having issues, please open a ticket and someone will be more than happy to further look into this for you. Thanks!

The reason I ask is because someone reduced my in/out volume based on a ticket I sent a while back not knowing that feature was available but when I looked at vPanel today it showed "EXTREMELY HIGH" for both levels. I'm not sure if what you manually provison from your end should "sync" with what I see in vPanel (although I did change it to "medium").

**VOIPoTim** · 12-31-2009 06:16 AM

Originally Posted by MisterEd

The reason I ask is because someone reduced my in/out volume based on a ticket I sent a while back not knowing that feature was available but when I looked at vPanel today it showed "EXTREMELY HIGH" for both levels. I'm not sure if what you manually provison from your end should "sync" with what I see in vPanel (although I did change it to "medium").

If they changed it on the backend, the display won't sync up so that was likely why it wasn't.