Quote Originally Posted by fisamo View Post
Unlock may not be a viable option for Voipo-provided devices, but if the model is to allow resellers to 'lock' BYOD PAP2T-NA devices (similar to Voicepulse option), an unlock/clear button would be useful. Will resellers have access to the admin passwords of their customers' ATAs?
Yes, since resellers are purchasing the devices from us and we're not providing them for free, they will own them and can do whatever they want with them. They do NOT need to be returned to us.

With our direct residential service, they are provided free which is why we require them to be returned, etc.

We recommend reseller adopt a similar policy of NOT selling them and just providing them for free and requiring them to be returned before a cancellation is processed. That way you can recycle them with another customer. This is how it's been done forever with cable companies & cable boxes, etc.