support tickets

[VOIPoTim]

My number isn't ported yet, and VOIPo support has no idea (and is no longer responding to my tickets) about the port. 1 month and counting...

/c

We don't have any pending tickets a month old. Do you have ticket numbers?

With port requests, we submit them and have very little control over the process itself. It's more or less up to the losing provider to respond. If they do not respond within specific time windows we can escalate but have to follow procedures. Most ports complete in about a week, but depending on the providers involved it can take 30-45 days.

Our system automatically sends you status updated when they are provided to us by the upstream carriers.