Anyone with a credit balance due to overpayment of international charges should have now received a confirmation e-mail with the amount included to confirm that it will be refunded to the credit card on file.

Example E-Mail:

Your VOIPo account currently has a credit balance due to an overpayment.

Credit Balance: $1.50

If you have a credit card on file, we are issuing a refund to it for this amount. It may take up to 7-10 days for the credit to appear on your credit card statement depending on your card issuer.

If you do not have a credit card on file, you can leave the credit on file to be applied to a future VOIPo invoice or contact billing@voipo.com to request a check for the credit balance amount.

If you have any questions, please feel free to contact us. Have a great weekend!

-The VOIPo Team