12 hours without service

[usa2k]

So its directly connected to the Modem and is working fine for the attached PCs.

• What kind of modem is it?
• Odd that it worked for the better part of a week

Or maybe the VOIPo Tech has been talking to you by now?
When VOIPoTim says something is going to happen, it usually does.

I'm just a lowly user here, so my ideas do not represent VOIPo.

[patoka]

system diagram

Westell DSL modem --- hub --- Mikrotik router --- 8 port switch --- Linksys ATA.

I made 2 calls just a few minutes ago, both went through, then a fast busy, then a call with some distorted audio.

Tech support said to power cycle the modem for a config change, did that, nothing by busy signals again, but called phone rings.

[usa2k]

If its a RT31P2 or even a PAP2T, why not run directly off the hub?
It does not sound like the ATA is needed to serve as a router.

I assume the DSL modem is doing DHCP and that is why a hub serves a purpose?
Or is it a just point to monitor data traffic?

EDIT: not familiar with MikroTik Routers but their site is interesting!

[VOIPoTim]

system diagram

Westell DSL modem --- hub --- Mikrotik router --- 8 port switch --- Linksys ATA.

That sounds like the issue. If you take the hub out of the mix, it will likely solve the issue.

Try connecting the device directly to your modem and reboot everything. Then see if it solves your issue.

A switch would be fine, but hubs and VoIP do not mix sometimes from our experience.

[usa2k]

Try connecting the device directly to your modem and reboot everything. Then see if it solves your issue.

That is the best proof. Some routers can be problematic too.
If it works direct, try the hub, if that works, maybe it can stay there?
If it acts up again, retest directly.

I used a hub for a while without issues on WideOpenWest Cable (WOW!). That worked fine back then. The modem issued a maximum of three dynamic real world IP addresses, and did not do firewalling or NAT. Ultimately I feel a switch is a bit better than using a hub. It certainly routes traffic more efficiently. Obviously we only have a small picture of the various devices being used on your network to understand why things are as they are.

VOIPo is a residential product. Home networks are sure becoming more complex every year! Mine is no exception. That will surely mean support issues that are not a direct result of anything VOIPo is doing.

[patoka]

I have static IPs, I use the hub in order to monitor traffic between the ISP and my network, switches with port mirroring didn't exist or were way out of my price range when I set up my network.

If I hook the ATA to the modem it won't DHCP and get an address.

I will take the hub out and see what happens, monitoring is not something I use on a daily basis.

I could run wireshark in my current mode if tech support would like to see the traffic during a call.

** this just in -- still fast busy on dial out with no hub, incoming calls work but not the same audio quality I had before.

[VOIPoTim]

I have static IPs, I use the hub in order to monitor traffic between the ISP and my network, switches with port mirroring didn't exist or were way out of my price range when I set up my network.

If I hook the ATA to the modem it won't DHCP and get an address.

I will take the hub out and see what happens, monitoring is not something I use on a daily basis.

I could run wireshark in my current mode if tech support would like to see the traffic during a call.

For testing, I'd really recommend going straight to the modem. If needed, you can set a static IP in the device itself.

The reason is that it also takes the router out of the equation for troubleshooting purposes since some routers can be problematic unless port forwarding is setup, etc.

Then if you don' see the issue with it connected directly to the modem, you'll be able to work backwards to find the problem.

[chpalmer]

Is the Westell setup in bridge mode or is it still acting as a router?

[patoka]

Back to fast busy again on outbound calls.
I did get one call in, the next 4 failed, the one completed, then more busies.

Fast busy signals use to mean a trunk busy problem out of the CO, which would indicate the call is making the pstn and that nothing on my end network or user wise is the problem.

Trace routes to 67.111.81.6 and 174.37.45.134 are under 12 hops, ping times are 550-700 ms. My router's packet sniffer shows no dropped packets to either address.


I have used Magicjack for over a year now with almost no problems.

[chpalmer]

550-700 ms

theres your trouble... i see isp issue.

do a ping test ortwo and paste em here...


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