First impression not good

[lost_]

I could understand the frustration, especially when having someone with a medical condition or a need to be in touch with a doctor frequently.

Not to pile on as others have pointed out that one would be wise to observe a trial period before porting in (I didn't port in until after about 2-3 weeks), but most people who need a solidly reliable phone service for those extra-ordinary situations should retain a backup landline. I wanted a reliable 911 when my kids were younger and would occasionally be home with the babysitter, so I kept a Verizon line open and paid the minimum $19/mo for a few years until I finally cut it off (now that we have enough cellphones in the house. Though they are not as reliable as landline, I understand the risk).

VOIPo is more than fair in that it doesn't even charge for a port-in after the initial signup. Other providers charge an extra fee if the port is not initiated with the signup!