Voipo Reseller Questions

[Ronald]

Hello,

Just started with Voipo as a reseller and had some questions.

1) If I need to cancel a number within 30 days of ordering it, because a customer cancel would I get the money spent on the number credited back to my reseller account?

2) If I create a package plan for example for a customer of 500 mins. and they only use 400 would the extra 100 mins. be rolled over to the following month and than canceled after 12 months?

3) Can Voipo provide us with html or php files that they use or something close to it for us to customize?

4) Is there a way to customize the SMS control text from VOIPO1 to my brand or something else away from Voipo brand?

5) Still not understanding how the unlimited works. If a customer ordered a package from me that was called " America + Unlimited" for $30 Monthly, which technically included a max of 1,500 mins. but they use the phone to only call their only their family members in another state, since that is within United States is that still unlimited or counting towards their mins.? Also can I offer a package like this with the option to order "upgraded mins." for like 2.5 cents within United States and Canada? So if my customer want the "America Unlimited" but exceeded my company's policy for average usage mins. for this month because of his sick mother and I offer him to buy a upgraded package which would add additional 200 mins. to his current package for like $5... Can I do this?

6) Do we offer the ability to create custom toll free numbers for our business clients?

7) does the usage system round the used mins. to the nearest min.? I have noticed the system is reporting to me the mins. I've used while testing the account, but the mins. are being rounded to the nearest min.

8 If a customer exceeds the usage mins. allowed per month, can I offer the client to buy more mins. or would you cancel the service automatically because it exceeded allowed usage mins.?

sorry for all these questions, but this is a really great business opportunity that would love to make an income living for my family and me. Thank you for all your support.

Ronald