Question(s): Server setting?

[Russell]

If you use the sip.voipwelcome.com information from vPanel, both should ring and the first to answer will get the call.

Were you testing both from behind the same router? If so, that is likely why it just "chose one" since the router may not distinguish between the two. We've seen that happen before where the devices behind a network get mixed up.

Just tried it for real. Wife has a softphone on a laptop in a hotel in DC. I'm at home. Launched X-Lite and made a call. Her softphone rang; the home phone did not :-(. And, yes, I'm using the vPanel info for the softphone.

[VOIPoBrandon]

Just tried it for real. Wife has a softphone on a laptop in a hotel in DC. I'm at home. Launched X-Lite and made a call. Her softphone rang; the home phone did not :-(. And, yes, I'm using the vPanel info for the softphone.

Russell,

Looking for some clarification.

VOIPo ATA [home]

VOIPo Account (Softphone) [home]

[ROUTER]

->

[Wife (VOIPo Account ?)] -> [Softphone]

Is she on the same account you are calling from? Also does the home phone ring when she initiates the call outside of the network? Also, if you could PM me a Call-ID of this call, thanks!

[Russell]

Russell,

Looking for some clarification.

VOIPo ATA [home]

VOIPo Account (Softphone) [home]

[ROUTER]

->

[Wife (VOIPo Account ?)] -> [Softphone]

Is she on the same account you are calling from? Also does the home phone ring when she initiates the call outside of the network? Also, if you could PM me a Call-ID of this call, thanks!

Not quite that complicated Brandon:

VOIPo ATA [home]

Wife (VOIPo Account - Softphone) in a hotel.

Call made from outside of home and hotel (call made from my work number) at 12:28 Eastern according to logs (1007379586_12267242@192.168.37.76).

Just her softphone rang. I'm at home and the home phone did not ring. This was the model we had at ViaTalk - last one registering "wins". When I posted some days back I was configuring her laptop at home and so both devices were behind the same router - that's when Tim mentioned if both are behind the same router not to expect both to ring. Right now (to state the obvious) the ATA is at home and the softphone in DC.

[Russell]

Curious if you got to research this (ATA and softphone not both ringing), Brandon?

[VOIPoBrandon]

Curious if you got to research this (ATA and softphone not both ringing), Brandon?

I've looked at Call-ID: 1007379586_12267242@192.168.37.76

I do not see simultaneous ring being enabled for this call in the logs at all.

Is there any chance you did not have it enabled at this time of this call? Thanks!
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[Russell]

I've looked at Call-ID: 1007379586_12267242@192.168.37.76

I do not see simultaneous ring being enabled for this call in the logs at all.

Is there any chance you did not have it enabled at this time of this call? Thanks!

Brandon,

I'm confused. Both the softphone and ATA are using the same credentials. According to Tim both "devices" should ring provided they're not behind the same router - which in my case they were not.

I thought sim ring was when you wanted two different numbers to ring at the same time - in my case both devices are using my VOIPo primary number.

Hope this clarifies things.