Anyone else down?

[VOIPoTim]

Our service was down last evening on Line 1 only (the Line 2 light was on green though and it did have dialtone). Same thing again tonight. And the bad part is we have no way of telling when it occurs. Seemed to me that it may be a problem with the ATA, but Customer Service has been un-responsive to this suggestion. Service since the beginning of the year hasn't been the best. During January I've had several episodes of audio dropping after a few minutes then after 10-20 seconds audio would usually come back - I put in a problem ticket on 01/02/10 and the problem persisted and was not resolved until 02/08/10. Last month the issue was that outgoing calls would be disconnected right around the one-minute mark. And now the no dialtone issue. I expect more reliablity, and indeed had had few problems for the first year of my service during 2009. Personally, my wife is between jobs right now and she relies on our phone service to be accessible to potential employers. The service we're currently receiving is a big disappointment.

Your issue sounds like something else since audio issues too.

If using it behind your router do you have port forwarding setup? 99% of the time when there are audio issues, people don't have the port forwarding setup.

You didn't have many issues in 2009, but what you should remember is that the audio ports are random in a large range. It's very likely that the ports are different than in 2009 for you because we're literally 10X the size we were 6 months ago in terms of customers so there is much more volume which cycles through larger ranges of audio ports. So even if you didn't need forwarding in the past, your router may not like new ports it's seeing.

If that's all setup correctly, PM your ticket numbers and I can take a look at the support history.