Outgoing callerid name

**kdonnel** · 03-12-2010 04:03 PM

Since my switch to Voipo several people have complained that the callerid shows Unknown for the name but does include the number.

I don't see anywhere in the panel to set the name part of the out going callerid.

Is there a way?

**VOIPoTim** · 03-12-2010 04:07 PM

Outgoing Caller ID name is not officially offered.

It may be available in some areas, but not in all which is why we don't advertise it.

It's not something a VoIP provider can send out/transmit. A Caller ID name has to be registered in the central databases by the carrier partner in your area that we get phone numbers from. Some provide this and some don't depending on the carrier/area.

To see if the carrier partner supports it, just contact support and they can check. If they do, we can have them update the name.

**kdonnel** · 03-12-2010 06:04 PM

Ok.

So in my case the number was ported from AT&T. Is that who I would contact?

Thanks for the quick response.

**MisterEd** · 03-13-2010 09:21 AM

Originally Posted by kdonnel

Ok.

So in my case the number was ported from AT&T. Is that who I would contact?

Thanks for the quick response.

He want you to contact VOIPO SUPPORT. They will check.

**tylerscell1** · 03-13-2010 09:31 AM

support@voipo.com email them

**kdonnel** · 03-13-2010 10:13 AM

Wow I'm dense. I will open a support ticket.

**Brian** · 03-15-2010 08:17 PM

FYI, I put in a ticket for my outbound name to be corrected, and was told "The caller ID name field is populated at the upstream provider. It may be a temporary issue with the provider of the number that you are calling not doing a query to the LIDB properly." I replied and asked if the tech could force and update, and he told me he would put in a ticket w/the upstream provider, but it probably wouldn't work. That was a few hours ago, and things are looking good now. Just not sure if that's the message you want the support folks to give, although it worked out fine for me in the end.

**ellinj** · 03-16-2010 05:45 AM

I am having a similar issue and was basically told by support that there is nothing they can do.

I have a number that was ported from callvantage where cname was working properly. For a while cname was working properly with Voipo.

Now whoever I call they get a number but private shows up in the display. This is verified by calling a vonage number and a verizon number.

Its worse then that, in that I can't even call on paticular vonange number because they have anonymous call rejection turned on.

**usa2k** · 03-16-2010 06:27 AM

I find it hard to believe a CNAM would be stuck saying "Unknown". Was this a new VOIPo issued number kdonnel?

Worst case they usually say he city and state.

If its a matter of getting your name to display, I understand the difficulty of that. Vonage never supported except in their earliest days (around 2003). If anybody should have clout, it should be a company with over a million customers! Like Brian did, getting an upstream request put in sounds like a good idea.

Brian, does it say your name now, or something generic?

I had outgoing name before my number ported, and it has stayed with it.
My 2nd line just says "Wildwood Fl".

Checking the CID blocking is a good idea, but that would block the Number and Name, not just the name.

What does http://tnid.org show your number belongs to?
My line showing my name is Broadwing Communications Llc - Mi. It used to be XO
My FL number is Level3.

**Brian** · 03-16-2010 08:31 AM

USA2K, although I haven't personally seen it, I was told my name now displays. It was always good before I ported into VOIPo a few years ago, and worked for a while after. It's only been in the last 6 months or so that it went away. It seems to be fixed now, from what I've been told.