Quote Originally Posted by VOIPoTim View Post
We do use remote desktop type software to go in and do network troubleshooting a lot since most of our customers are not tech savvy. I'm assuming that's the software mentioned.

If you don't think things were handled well, you can always e-mail the chat info to me and I'll take a look (can look it up using date/time).
Ya I will send it. He did not want to give me his name but the chat thing emailed me his name anyway