ATA Dialing Plan

**stevech** · 03-16-2010 10:52 PM

New customer. Waiting for ATA to arrive.
I know VoIPo locks the ATA.
But I want it to have a 7 digit dial plan for my area code.
Waiting for the timeout or requiring "#" will be a deal killer with the family here, as compared to POTS.

How do I get that ATA setup done?

**usa2k** · 03-17-2010 04:26 AM

The ATA has no settings that you control for dial plan. The pause is not bad for 11 and 7 digit dialing. 10 digit is the standard. It should work fine using 7 digits, although I never rely personally on 7.

The ATA does not do the dial plans. It is a back office function. That means a soft phone, a Grandstream, or a Linksys can control the dialing features in the same way.

You can't try a BYOD soft phone until your ATA has registered - but the shipping of the device should not be too long.

I use a 555 shortcut to dial my wife at work. I always dial 555# because it goes faster and is simple to do. That is an outbound routing feature using the Forwarding option. Basically you can have zillions of custom speed dials using 1,2,3,4, ... digit aliases.

**burris** · 03-17-2010 08:16 AM

Are you saying that the ATAs don't contain the dial plans?

All my ATAs have dial plans and I can either ask support to alter them or I can do it myself if I disable provisioning.

**usa2k** · 03-17-2010 11:00 AM

I was under the impression that the dial plan was not local to the ATA.
Maybe VOIPoBrandon could weigh in?

Routing like a 555 shortcut goes to the back office.
Likewise I expect 7 digit dialing to do the same.
I certainly can be wrong, but I thought that is what they do.

**VOIPoTim** · 03-17-2010 11:23 AM

Originally Posted by usa2k

I was under the impression that the dial plan was not local to the ATA.
Maybe VOIPoBrandon could weigh in?

Routing like a 555 shortcut goes to the back office.
Likewise I expect 7 digit dialing to do the same.
I certainly can be wrong, but I thought that is what they do.

We normally set it to just send everything us and handle it all on the backend, but the ATAs do have the ability to handle things before it gets to us if that's set in them.

**fisamo** · 03-17-2010 11:34 AM

I think that the OP was asking the following:

If he submits a ticket to support, will they be able to customize the dialplan on his ATA to explicitly support 7-digit dialing (without an extended pause after dialing the 7th digit)?

I can see something like this working if his ATA is a Linksys PAP2T, but can it work for Grandstream? I'm unclear as to their dialplan customization options. Even though the PAP2T clearly allows such customization (and if the other customers' ATAs support custom dialplans), is support able and authorized to make that change?

**stevech** · 03-17-2010 08:10 PM

Originally Posted by fisamo

I think that the OP was asking the following:

If he submits a ticket to support, will they be able to customize the dialplan on his ATA to explicitly support 7-digit dialing (without an extended pause after dialing the 7th digit)?

I can see something like this working if his ATA is a Linksys PAP2T, but can it work for Grandstream? I'm unclear as to their dialplan customization options. Even though the PAP2T clearly allows such customization (and if the other customers' ATAs support custom dialplans), is support able and authorized to make that change?

Yes, the above is what I am asking.
The impetus: Family needs to continue to have 7 digit dialing for same-area-code numbers, as is done on POTS. Without a dead-air timeout after dialing 7 digits. With a locked ATA, I cannot enter this dialing plan. Hence the original question in this thread. The sole area code for such 7 digit numbers is 858. Telling people here to deal with dead air, hit "#" or dial 10 digits needlessly will get me beat-up.

**dteague** · 03-17-2010 09:45 PM

I went from a 7 digit dialing plan on VoIP to requiring 10 on AT&T VoIP product and my wife and family got used to having to dial 10 digits. Went to VoIPo last year and am back to 7 with a few seconds wait to connect, and the wife doesn't complain.

I had more complaints when we had to dial 10 digits for 2+ years.

I would say that they will get used to it.

**stevech** · 03-18-2010 01:35 PM

Originally Posted by dteague

I would say that they will get used to it.

not good enough.

**caseydoug** · 03-19-2010 09:18 PM

Originally Posted by fisamo

I think that the OP was asking the following:

If he submits a ticket to support, will they be able to customize the dialplan on his ATA to explicitly support 7-digit dialing (without an extended pause after dialing the 7th digit)?

I can see something like this working if his ATA is a Linksys PAP2T, but can it work for Grandstream? I'm unclear as to their dialplan customization options. Even though the PAP2T clearly allows such customization (and if the other customers' ATAs support custom dialplans), is support able and authorized to make that change?

I'd be interested in knowing this. It seems like we are waiting longer these days for the dialed number to start ringing. Can that be fixed with a customized dial plan? Should I be dialing # at the end of the string to speed it up?