Thought I'd pop back in and say that they quickly fixed my problem (outbound call to specific number was reporting "not in service" message). Customer service has always been quick and responsive, and in a still-emerging technology like voip there are going to be the occasional flukes that you wouldn't have had to deal with on POTS. But then again, paying $10/month vs. paying $70/month isn't much of a contest. There are bound to be a few growing pains, but at least we know that Tim and the support team aren't resting on their laurels - they're active on the forum and support is easy to contact via ticket, e-mail, and phone. It's good to know they care, and I've always felt confident that if there was an issue, they'd be right on it.

Aside from the occasional blips over the past 8 months, service is relaible and quality is great.