Why are these linksys router ata's justified again?

We were Broadvoice customers for five years and they could remotely administrate our Sipura3000, re-credential the device from afar, and all while it was kept unlocked for user-tweaking.

I have had my set up massaged by support, router reset up, remote sessions, etc. why does VOIPo require so much intervention?

And not on one acct... three, in fact.

this is a strange business model, anyone?