Incoming calls not ringing

[93Corvette]

I think you're not getting the help from the forum by beginning with others things about the lack of instructions from VOIPo. However, if you just ask the questions, members would try to help when VOIPo support can't. Not defending VOIPo, but just about every provider do the same wrt to customer router configuration: none. That said, I have had successes with support ticket even over weekends.

Sorry about coming across as digruntled person. I'm not angry at Voipo at all. I know they are just starting out and do not have 24x7 coverage yet. With everything new, things need to be worked to get the bugs out. I am totally for making instructions as simple as possible. I was just pointing that out that I truly think the instructions could be better.

The printed instructions on that sheet refer to opening ports on your router, not on the VOIPo adapter. Many people have their adapter behind their router, and it often helps to open ports on the router so that traffic can reach the adapter. If that's something you don't know how to do, you need to let a support rep help you.

I agree, however, that if you are putting the adapter in front of your router (I couldn't really make out the diagram), the instruction to forward ports doesn't apply.

This is a drawing I did for my current layout. As you can see, my telephone is connect into the Voipo box. It's not connected to either the Modem or Router. So if "the instruction to forward ports doesn't apply", then is my Voipo box faulty? Here's the drawing: