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[VOIPoTim]

We ended up opting to keep this in house due to the amount of work required to have a third-party do it. It seemed like we needed to outline everything for them anyway so it was about the same amount of work to just do it.

We rolled out the brand new knowledgebase last month and have been consistently working on adding to it and improving what's there.

We're continuing to work through it to improve it and add anything missing.

Our goal is to have a much more complete version by the end of the year.