VPanel - Call History not working?

**Mike_TV** · 04-05-2010 09:38 AM

Made a couple of calls today and noticed that the Call History hasn't updated yet with the outgoing calls I've made. It's 4/5/2010 Monday. Call History in VPanel was working just fine yesterday.

I'm I the only one seeing this problem?

**usa2k** · 04-05-2010 09:51 AM

How much time did you allow? I needs at least 60 seconds from my experience.
I tried a 6+ minute call to the wife at work, and I tend to agree. I have no call logs for Monday (today)

Ticket ID: JMP-693140

**burris** · 04-05-2010 10:22 AM

Nothing showing here since 8pm last night.

**Mike_TV** · 04-05-2010 10:31 AM

Yes, just made a 34 min call after posting this and it's not showing up. Looks like it's not just me having the problem. Thanks.

**VOIPoTim** · 04-05-2010 12:21 PM

It appears that there was a human error made by a developer over the weekend which is causing some types of calls not to be recorded in call logs. We are still looking into this and will post an update shortly.

**Mike_TV** · 04-05-2010 02:16 PM

Thanks Tim. Looks like it's working again.

**usa2k** · 04-05-2010 03:11 PM

Although there is a lack of history while the problem existed.
Things are working going forward as I reported back on the ticket.

**eagle 1** · 04-12-2010 06:53 PM

My call history has a some missing also. 2 from today after 3pm est..They show on the phone.

**spolkyc** · 04-22-2010 11:29 PM

FYI I also got a call this evening that I missed / ignored and it was not logged. I just did a test call to check out the VM SMS notification feature and that one was logged.

**VOIPoTim** · 04-23-2010 12:43 AM

Originally Posted by spolkyc

FYI I also got a call this evening that I missed / ignored and it was not logged. I just did a test call to check out the VM SMS notification feature and that one was logged.

Was this call internal (from another VOIPo customer)?