Discussion: VOIPo State of Union

[jondavisct]

I just came across the State of the Union from April and was very impressed by all I have just read. I too am wondering where you are at this year Tim with all of your goals. You are four months in (since your state of the union) and wondering what has been accomplished.

I am an avid user of VOIP since inception and have been through Vonage, SunRocket, Teleblend, ViaTalk and now Voipo.

I am involved with a non-profit that provides housing for women that struggle with addiction (as a volunteer) and we provide the women with their own phone service in their apartment. VOIP allows us to affordably provide them with this great benefit and keep them from having to purchase a cell phone plan if they cannot afford it.

So, we have pretty much standardized on Viatalk and Voipo as our two providers. There is always something that keeps drawing me back to Voipo, EVEN THOUGH, the feature set and finesse of Viatalk is better. Therefore, I look forward to all of the promised updates to the knowledgebase and documentation as well as getting your features out of Beta.

One thing that has definitely kept me coming to Voipo is the second line feature, where we can get a second incoming and outgoing line for $24/year. This is not an option with ViaTalk (I can have a second line, but not a second number).

HOWEVER, ONE BIG THING that Viatalk offers that I would happily pay for with Voipo is PRIORITY service. I pay $1.99 per month for priority service with Viatalk and then whenever there is a problem, my telephone support or email support goes to the top of the queue.

Tim, keep it up. I have started multiple companies in the past and I know the struggle and reward that this can be.

[stevech]

My experience with ViaTalk ended when they could not/did not want to make DTMFs work for IVRs. In people-speak: when I call my employer's voice mail, or my pharmacy, to key in digits, it rarely worked properly. Tech Support played a guessing game short of admitting that the problem is intrinsic. Perhaps it is due to the way they have Asterisk config. the PAP2 ATAs. They played the inband/out-of-band game, then blamed my employer's PBX/Voice mail, those being the industry standard iron used by Fortune 500.