MWI indicator wont reset

[stevech]

My POTS phone gets an MWI update message every 15 minutes while on-hook. So they won't get trouble calls.

[oldcqr]

Same thing happened to me tonight (I've had this telephone for years and it has always worked correctly). I listened to and then deleted the voice mail I received. I always hit # when I am done and got the 'Goodbye' message, then went on hook.

I waited a few mins and the MWI did not reset. I picked up the line and no stutter tone, so the VM system knows I don't have one waiting. I logged into VPanel and it too said that there was no message waiting. Hitting the update MWI button didn't do anything.

So I logged into my VTA and looked at the settings for the line. It too said 'Message Waiting' = No. Long story short: everything knows there is no message waiting, except the phone.

To reset the indicator, on the VTA I set the 'Message Waiting' field to 'Yes', applied, and then set it to 'No' and applied. The MWI went out.

WARNING: Wild speculation in 3.2.1...

If I were to guess, the Voipo service told the VTA to set the MWI to No before I had a chance to physically put the phone back on-hook, Since it was still off hook it missed the reset message. Perhaps a delay before sending the OFF command is needed?

It also appears that the VTA does not send the MWI reset message if Voipo sends a 'Message Waiting Off' command and the Message Waiting field is already off. If that is the case, you guys may want to change the way VPanel works. When someone hits the Update MWI button, first send the command for the opposite of the current state, and then send the actual state. IE if there are no VMs, first send a 'MWI ON', and then send an 'MWI OFF'.

[VOIPOinTN]

I recently had that problem with a Uniden phone. I unplugged it from the power supply, plugged it back in and the MW inicator was reset. When in doubt, reboot!

[fisamo]

My Uniden phone won't reset MWI with the 'reboot' method. I've had to hold the 'find phone' button for a few seconds to clear the MWI indicator.

[caseydoug]

This happens to me every once in a while, not often, but it's easily fixed by leaving myself a message and then picking it up. I always assumed that the MWI signal was not a discrete code, but a toggle. Somewhere along the line, the signal is missed, and it won't correct itself until another signal is sent. Is this incorrect? Does the server send (and more importantly, does the phone "hear") a discrete "ON" or "OFF," or is it a toggle? I don't know the answer, I'm just asking.

[MisterEd]

Just delete all messages from vPanel then call in and leave yourself a new message then delete it. That has always worked for me.

[oldcqr]

Just delete all messages from vPanel then call in and leave yourself a new message then delete it. That has always worked for me.

I realize I can do that, but there are times where it is easier to log into the VTA and reset it there.

No one knows where it went?

[ptrowski]

I realize I can do that, but there are times where it is easier to log into the VTA and reset it there.

No one knows where it went?

I see it when I log into the vpanel, under the Voicemail tab.