MWI indicator wont reset

**caseydoug** · 05-11-2010 09:34 PM

This happens to me every once in a while, not often, but it's easily fixed by leaving myself a message and then picking it up. I always assumed that the MWI signal was not a discrete code, but a toggle. Somewhere along the line, the signal is missed, and it won't correct itself until another signal is sent. Is this incorrect? Does the server send (and more importantly, does the phone "hear") a discrete "ON" or "OFF," or is it a toggle? I don't know the answer, I'm just asking.

**ptrowski** · 05-12-2010 08:18 AM

Originally Posted by VOIPoLucas

You're saying when you reset the phone base station the stutter dial tone goes away?

Nope, sorry. What I was saying is that there are times that I get a stutter tone when there are not any messages, after I deleted them.
To clear the MWI I have to reset the handsets via the base station.

**oldcqr** · 12-12-2010 09:31 AM

Ok, I'm feeling a bit stoopid here...

My MWI is stuck (first time in 6+ months), so I logged into the VTA as user to do the Message Waiting flip like I posted earlier.

I can't find where in the pages to do that any more. I see the field on the system tab, but it can't be changed there. System, User 1 and User 2 don't have it. I've tried both 'basic' and 'advanced'

Where did it go?

**MisterEd** · 12-14-2010 06:30 AM

Just delete all messages from vPanel then call in and leave yourself a new message then delete it. That has always worked for me.

**oldcqr** · 12-23-2010 12:02 PM

Originally Posted by MisterEd

Just delete all messages from vPanel then call in and leave yourself a new message then delete it. That has always worked for me.

I realize I can do that, but there are times where it is easier to log into the VTA and reset it there.

No one knows where it went?

**ptrowski** · 12-23-2010 12:11 PM

Originally Posted by oldcqr

I realize I can do that, but there are times where it is easier to log into the VTA and reset it there.

No one knows where it went?

I see it when I log into the vpanel, under the Voicemail tab.

**VOIPOinTN** · 01-03-2011 07:22 PM

I recently had that problem with a Uniden phone. I unplugged it from the power supply, plugged it back in and the MW inicator was reset. When in doubt, reboot!