Voipo on Uverse with new Firmware

**usa2k** · 05-03-2010 08:56 AM

Just wondering if Uverse Modems come in different models?
If so, it would be interesting if there is an relation between modem and success.

http://www.dslreports.com/forum/r217...-kind-of-modem

They are all a "RG 3800HGV-B Gateway"?

Had a look at their site, and found it frustrating.
Every variation to investigate meant re-entering an address.

**jlachowin** · 05-03-2010 01:43 PM

AT&T Uverse uses a residential gateway (fancy router name) that combines internet, uverse voice and tv routing. It's has a very easy interface, made by 2wire.

AT&T only uses 1 model, the 3800HGV-B, and they update the firmware every few months.

**usa2k** · 05-03-2010 02:23 PM

Thanks for that confirmation!

**mdntblu** · 05-03-2010 05:07 PM

Yes I forwarded the ports.
Not sure what else I can do on this router. And yes all AT&T uverse connections use the exact same 2Wire router. Even DSL connections have a similar one it's just a different model used for DSL.

What's the tones and beeps being heard on the other end of the line to the calling party? Is this because of the router as well? How do I fix that?

**tritch** · 05-03-2010 06:03 PM

Originally Posted by mdntblu

What's the tones and beeps being heard on the other end of the line to the calling party? Is this because of the router as well? How do I fix that?

Your ATA is causing this and it's called "DTMF talk-off". It's caused by higher pitched voices (usually female) during calls. When the ATA is set to DTMF out-of-band, the ATA is constantly monitoring the audio stream during the call for any touch tone key (DTMF) that might be pushed. If it misinterprets the voice frequency for a touch tone key, it will send an out-of-band DTMF. The receiving caller will usually be the only one to hear the tones as you described above.

Linksys ATA's seem to be more prone to this problem than the Grandstream ATA's. I would open a ticket with support and see if they are able to adjust the DTMF strict time. However, the last time I checked, the PAP2T firmware didn't allow much adjustment for this, so it's guess whether it can be fixed. If support changes you over to DTMF inband to fix this, you may not be able access many IVR systems including Voipo's own voicemail system.

If all else fails, you might request a replacement with a Grandstream ATA.

**mdntblu** · 05-03-2010 06:18 PM

Now I have no dialtone. I tried unplugging the ATA a few times and it's still not working. The power light is Red. Not sure if that means anything.

**VOIPoBrandon** · 05-03-2010 06:33 PM

If the power light is staying emitted as red -- this sounds like a problem with the power source / device. Can you attempt plugging the device directly into the wall at some other location in your house -- and advise if it remains red?
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**mdntblu** · 05-03-2010 06:35 PM

I plugged it in somewhere else and it's still doing it.

I also left it unplugged for like 15 min and it's still not working.

**VOIPoTim** · 05-03-2010 06:43 PM

Originally Posted by mdntblu

I plugged it in somewhere else and it's still doing it.

I also left it unplugged for like 15 min and it's still not working.

A red light usually means the voltage is not right.

Are you sure you're using the right power adapter?

Has this been plugged into a phone jack or house wiring?

**mdntblu** · 05-03-2010 08:58 PM

It's been plugged into a cable that runs in the ceiling over to a wall plate and then into the panasonic answering machine/cordless phone. I know this is not wiring that goes to multiple phone jacks cause there is a patch panel and each jack is separate.

I'm using the power supply that came with it. Several people said I should request the grandmaster ata to fix my problems.