Phone Trouble

[stevech]

My problem, #5 in this list, was quickly responded to by support's ticket system. The instruction to me was "reboot the ATA". I did. Problem gone.
Did the ATA forget the settings they put in place on the prior ticket for the same problem?
Why do *I* have to reboot the ATA? Can't they? I want the service to be transparent to people in this house. Me the geek is often not here, and reboot-the-ATA by on line support desk login is not viable for others in the family.

But thanks, VoIPo, for the rapid attention from support.

[energyx]

My problem, #5 in this list, was quickly responded to by support's ticket system. The instruction to me was "reboot the ATA". I did. Problem gone.
Did the ATA forget the settings they put in place on the prior ticket for the same problem?
Why do *I* have to reboot the ATA? Can't they? I want the service to be transparent to people in this house. Me the geek is often not here, and reboot-the-ATA by on line support desk login is not viable for others in the family.

But thanks, VoIPo, for the rapid attention from support.

I'm in the same boat. I've tried the ATA in front of my router, behind my router, the problems resurface after a day or two. Support resorted to blaming a few 140ms pings during peak times as the problem. I am in networking/servers for a living and a 140ms ping time should not result in a call being dropped when answered, or not even ring at times.

My last resort is trying DD-WRT, as many have had luck with here. I just tried to call home and it never rang on my end, then went busy. My wife called back saying she answered, but got fast busy. I just disabled the SPI firewall as my last resort. The ATA is DMZ'd. As much as I'd hate to lose our phone number of 10+ years, I may have to resort to Time Warner for phone service.

edit: I forgot to add that this all started when I got a replacement ATA (HT-502) back in March. The Linksys RT3P2 just hummed along with little issue.

[voipinit]

Are you forwarding the proper ports on your router? If your router has an UPnP option, enable it, although DD-WRT may help your situation.

[energyx]

Are you forwarding the proper ports on your router? If your router has an UPnP option, enable it, although DD-WRT may help your situation.

The ATA is in the DMZ, so all ports are forwarded to it that aren't already assigned. My main point was that going from Linksys to Grandstream should not require all this changing and troubleshooting.