I would like to see a comparison of average minutes per month for those having intermittent problems vs. those not seeing any problems. Obviously, losing registration would happen to both heavy and light users, but what about other call issues.
When your spouse borders on the soft max of minutes most months, she is going to expose any intermittent issues much more often than someone using 300 minutes a month. Some people probably go entire days without using the service, but I know for a fact that never happens here. Just throwing that out here.
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