"Disconnected" Message?

[voxabox]

Thank you for this frank explanation, Tim. What you write makes sense from a technical perspective, and your candor on this forum, as always, is a huge plus in terms of evaluating Voipo against other providers. Seriously: thanks.

I understand what you're saying: that if the Voipo upstream connectivity to the phone network is down, that the specific failure messages are up to the caller's carrier, and these carriers interpret error codes in non-standard and often non-ideal ways (ie: "disconnected" message).

However, that does not make the prospect of "disconnected" messages being served up to callers of Voipo customers' lines any more palatable.

If anything, I would hope it would serve as a challenge to the Voipo team to give some thought to their upstream agreements and technical infrastructure, to the end of making moves to absolutely minimize the chances of this particular kind of outage (ie: upstream failover, redundant providers, etc?) and letting your customers know (in your trademark open and honest fashion) what your plans (current and future) are on that front.

There is so much to like about Voipo. Customer service. Feature set. And of course, cost. But personally, I would be more than willing to pay a slightly higher price to help ensure better upstream connectivity and failover handling.

Thoughts?

rcrcr

IMHO, implementing this very feature set will make VOIPo stand out of the VOIP market