Phone Trouble

**rschoey** · 05-03-2010 04:13 PM

Anyone else having issues with their phone service today? I have no service. It is going straight to voicemail when I call in and I can't call out.

**VOIPoTim** · 05-03-2010 04:37 PM

No system issues and support is very quiet. Open a ticket and you should get a very fast response since support is essentially dead.

**Roxor+2009** · 05-03-2010 05:42 PM

Yes - I can confirm that I have had the same issue all day. No inbound phone calls ring my phone, they go straight to voice mail. In addition, my outbound calls drop at random intervals. As if to prove a point, my call to support to explain the situation was itself dropped.

This after many months of no-issue service. I have an open ticket and am resorting to moving around hardware to try to isolate the issue. Pretty sure my side of the network has not changed. Given this is the third note I've read about issues today, I don't know that the same can be said for elsewhere in the cloud.

**rschoey** · 05-03-2010 05:49 PM

Originally Posted by VOIPoTim

No system issues and support is very quiet. Open a ticket and you should get a very fast response since support is essentially dead.

I logged a ticket at 5:57pm but no one has looked at it yet. I hate it when the phone is down.

**stevech** · 05-03-2010 09:44 PM

I'm having trouble too. Am able to dial out, but DTMF for my employer's voice mail (a big professional system) just won't work. Zero successes in about 8 attempts. DTMFs by hand, slowly and stored in speed dial in phone (which had been working OK - it's not super fast digits).

Three times, I dialed this voice mail - voice mail's auto-attendant responded, dialed #xxxxx#, my 6 digit extension and the required pound signs, next, I'm supposed to hear "enter password". Instead I hear music on hold for a couple of seconds then a fast busy. Happened more than once.

Confirmed my employer's voice mail is working OK by using my POTS landline.

IVR Had been OK since I filed a ticket and they changed something.

Dialed VoIPo's voice mail. Tried a couple of digits. Seemed OK as a quick test.

Maybe they reconfig'd my ATA or account and dropped the prior config change.

**caseydoug** · 05-03-2010 10:01 PM

For what it's worth, I've been having problems since late last week. First it was one-way audio, then calls dropping as soon as I answer (all the problems are with inbound calls). All requisite ports are forwarded, and I haven't changed anything lately.

Ticket #HRN-434952

**energyx** · 05-04-2010 02:34 PM

I had an incoming call disconnect after answering on Sunday and a call that never rang in at 4:24pm today. My ATA is DMZ'd on DD-WRT. No dial out issues, but definitely some incoming ones.

**VOIPoTim** · 05-04-2010 03:15 PM

If anyone has issues, the best thing to do is submit tickets so your issues can be looked at by support. We announce all widespread issues in our Announcements forum and there have not been any recently.

Right now there are only 2 open tickets in our main queue and a handful in Tier 0. There's a 0 wait on phone support.

**Russell** · 05-04-2010 06:49 PM

Originally Posted by caseydoug

For what it's worth, I've been having problems since late last week. First it was one-way audio, then calls dropping as soon as I answer (all the problems are with inbound calls). All requisite ports are forwarded, and I haven't changed anything lately.

Ticket #HRN-434952

Glad I'm not the only one who experienced that! It was just one call - unfortunately, it was the wife. Ask the caller on those dropped calls if you can - see if they say it went to voicemail. I'm curious.

**stevech** · 05-04-2010 09:46 PM

My problem, #5 in this list, was quickly responded to by support's ticket system. The instruction to me was "reboot the ATA". I did. Problem gone.
Did the ATA forget the settings they put in place on the prior ticket for the same problem?
Why do *I* have to reboot the ATA? Can't they? I want the service to be transparent to people in this house. Me the geek is often not here, and reboot-the-ATA by on line support desk login is not viable for others in the family.

But thanks, VoIPo, for the rapid attention from support.