Really annoying intermittent problem dialing out.

[MisterEd]

It's really getting annoying. I am CONSTANTLY (yet randomly) having to dial a number 5,6,7,8 or more times before "anything happens." I dial then dead air. I wait 30-40 seconds then it becomes a FAST busy. It happens to some numbers then they are fine. Sometimes when I call my daughter in VA it happens and sometimes it does not. On a rare occasion her phone will ring she will answer it but we can't hear her and there would be absolutely no indication she answered.

I have just called this number 1-877-855-7201 about 7 times and nothing other than after 40 or so seconds later I get a fast busy. Now I just tried it again (after about 10-15 minutes of having problems) and it is connecting. I can just imagine this happening on an emergency 911 call. It could be disastrous. Really very frustrating.

When I have this problem I immediately try it from my cell phone and it goes through immediately then I go back to VOIPO and it still fails.

Am I alone with this issue or are others seeing it as well?

[mikeb]

I have experienced a similar issue but not as severe. I will sometimes dial a number and it may take 20 seconds before I hear the phone ringing. The call eventually goes through but it takes a long time for the connection to be established and the phone to begin ringing. This doesn't happen a lot, but sometimes there seems to be a problem connecting the call.

[caseydoug]

I'm getting the same thing, Ed. It first started with a few toll free numbers I couldn't reach. I called support, and after some waiting, Daniel said he fixed it. He was right about the toll free numbers, but shortly thereafter I had the same problem with a non-toll free number. I called support again, and they are working on it now.

I guess I don't have a ticket number, since it's being handled over the phone.

Edit: I was wrong, there is a ticket: FLW-937159

[VOIPoTim]

One of our upstream vendors is reporting post-dial delay issues so these issues are likely caused by that. The problems are particularly with toll-free numbers. We've re-routed all outbound toll-free traffic around it for the time being, but if any local calls are directed there, you may see issues. This wouldn't automatically fail over to the next carrier since technically the call connects...just a delay long enough to cause eventual failure.

http://twitter.com/voipo

This is affecting other providers as well:

http://twitter.com/flowroute

This type of issue is likely network related in the provider's facility and we don't expect it to last long.

[caseydoug]

Interestingly, one of the parties I was trying to call told me, "I saw that you called." I assume she meant the call showed up on her caller id, just as the outbound call showed up in my call history. It just didn't ring or really connect.

[caseydoug]

One of our upstream vendors is reporting post-dial delay issues so these issues are likely caused by that. The problems are particularly with toll-free numbers. We've re-routed all outbound toll-free traffic around it for the time being, but if any local calls are directed there, you may see issues. This wouldn't automatically fail over to the next carrier since technically the call connects...just a delay long enough to cause eventual failure.

Could this be causing inbound issues as well? I have had several instances over the last few days where an inbound call appeared to drop when I picked it up, but then found the caller had left a voicemail. Almost as if the ring itself was delayed so that the call went to voicemail by the time I picked it up.

[VOIPoTim]

Could this be causing inbound issues as well? I have had several instances over the last few days where an inbound call appeared to drop when I picked it up, but then found the caller had left a voicemail. Almost as if the ring itself was delayed so that the call went to voicemail by the time I picked it up.

The carrier that confirmed issues was only for about an hour period the day we posted it.

[VOIPoTim]

I think it was mostly audio delay. We're told all is well now.

[MisterEd]

This has been happening to me for weeks. Usually it's OK but sometimes it takes 1 or 2 tries to go through. I (usually) wait until I get a result (fast busy or eventual ring) then try the cell then go back to Voipo. Last week when this happened to a call to my daughter in VA on one of the tries her phone rang but we didn't hear her and she didn't hear us. Two other tries to that same number right before was totally dead then timed out to a fast busy. The 4th call connected immediately.

[VOIPoTim]

This has been happening to me for weeks. Usually it's OK but sometimes it takes 1 or 2 tries to go through. I (usually) wait until I get a result (fast busy or eventual ring) then try the cell then go back to Voipo. Last week when this happened to a call to my daughter in VA on one of the tries her phone rang but we didn't hear her and she didn't hear us. Two other tries to that same number right before was totally dead then timed out to a fast busy. The 4th call connected immediately.

Please work with support on this then. Doesn't sound like it would be related to today's issue if it's been going on that long.