Quote Originally Posted by VOIPoTim View Post
If you're having issues, definitely work with support.

We process tens of thousands of calls per day now and support is virtually dead. Right now there are 6 open support tickets in our general queue and 5 in Tier II.

When we have a widespread issue, we see hundreds almost instantly.

I believe this is an issue that some people might just let go by as I did until today when the (other) 800 number problem reared up. My initial reaction was ... "oh well, shit happens." But it was really annoying trying to call that 800 number so it just put me over the edge. They obviously are 2 SEPARATE issues but the one that has been continuing will hopefully be resolved.