Really annoying intermittent problem dialing out.

**MisterEd** · 05-26-2010 02:13 PM

It's really getting annoying. I am CONSTANTLY (yet randomly) having to dial a number 5,6,7,8 or more times before "anything happens." I dial then dead air. I wait 30-40 seconds then it becomes a FAST busy. It happens to some numbers then they are fine. Sometimes when I call my daughter in VA it happens and sometimes it does not. On a rare occasion her phone will ring she will answer it but we can't hear her and there would be absolutely no indication she answered.

I have just called this number 1-877-855-7201 about 7 times and nothing other than after 40 or so seconds later I get a fast busy. Now I just tried it again (after about 10-15 minutes of having problems) and it is connecting. I can just imagine this happening on an emergency 911 call. It could be disastrous. Really very frustrating.

When I have this problem I immediately try it from my cell phone and it goes through immediately then I go back to VOIPO and it still fails.

Am I alone with this issue or are others seeing it as well?

**mikeb** · 05-26-2010 02:58 PM

I have experienced a similar issue but not as severe. I will sometimes dial a number and it may take 20 seconds before I hear the phone ringing. The call eventually goes through but it takes a long time for the connection to be established and the phone to begin ringing. This doesn't happen a lot, but sometimes there seems to be a problem connecting the call.

**caseydoug** · 05-26-2010 03:12 PM

I'm getting the same thing, Ed. It first started with a few toll free numbers I couldn't reach. I called support, and after some waiting, Daniel said he fixed it. He was right about the toll free numbers, but shortly thereafter I had the same problem with a non-toll free number. I called support again, and they are working on it now.

I guess I don't have a ticket number, since it's being handled over the phone.

Edit: I was wrong, there is a ticket: FLW-937159

**VOIPoTim** · 05-26-2010 03:45 PM

One of our upstream vendors is reporting post-dial delay issues so these issues are likely caused by that. The problems are particularly with toll-free numbers. We've re-routed all outbound toll-free traffic around it for the time being, but if any local calls are directed there, you may see issues. This wouldn't automatically fail over to the next carrier since technically the call connects...just a delay long enough to cause eventual failure.

http://twitter.com/voipo

This is affecting other providers as well:

http://twitter.com/flowroute

This type of issue is likely network related in the provider's facility and we don't expect it to last long.

**caseydoug** · 05-26-2010 04:25 PM

Interestingly, one of the parties I was trying to call told me, "I saw that you called." I assume she meant the call showed up on her caller id, just as the outbound call showed up in my call history. It just didn't ring or really connect.

**VOIPoTim** · 05-26-2010 04:33 PM

I think it was mostly audio delay. We're told all is well now.

**MisterEd** · 05-26-2010 05:00 PM

This has been happening to me for weeks. Usually it's OK but sometimes it takes 1 or 2 tries to go through. I (usually) wait until I get a result (fast busy or eventual ring) then try the cell then go back to Voipo. Last week when this happened to a call to my daughter in VA on one of the tries her phone rang but we didn't hear her and she didn't hear us. Two other tries to that same number right before was totally dead then timed out to a fast busy. The 4th call connected immediately.

**VOIPoTim** · 05-26-2010 05:04 PM

Originally Posted by MisterEd

This has been happening to me for weeks. Usually it's OK but sometimes it takes 1 or 2 tries to go through. I (usually) wait until I get a result (fast busy or eventual ring) then try the cell then go back to Voipo. Last week when this happened to a call to my daughter in VA on one of the tries her phone rang but we didn't hear her and she didn't hear us. Two other tries to that same number right before was totally dead then timed out to a fast busy. The 4th call connected immediately.

Please work with support on this then. Doesn't sound like it would be related to today's issue if it's been going on that long.

**fisamo** · 05-26-2010 05:09 PM

I've seen this problem sporadically for an extended period of time, too (a few weeks). I didn't report it until today, because I was not the one making the calls, and I wasn't at home to do any troubleshooting. I also hesitate to submit tickets, because I'm BYOD and want to be sure that the problem isn't something I should fix with my setup first... I'm seeing this problem with a few local numbers (Raleigh, NC mobile #'s)--when the call rang through, the voipo line would have dead air; the call would almost always drop 1-2 sec after answering. Still dropping on my mobile phone.

Support has asked me to be sure ports are open, etc. When I have better time to babysit while troubleshooting, I'll follow through on that--the requests leave things too open for me to allow unattended.

**VOIPoTim** · 05-26-2010 05:18 PM

If you're having issues, definitely work with support.

We process tens of thousands of calls per day now and support is virtually dead. Right now there are 6 open support tickets in our general queue and 5 in Tier II.

When we have a widespread issue, we see hundreds almost instantly.